A Generic Change Management Decision Model: - Putting Galliers and Sutherland’s ‘Stages Of Growth’ Model into a Broader Context

Adjustment decision making is shown to be based on having a balance between pairs of alternatives, leading to two, four and eight kinds of activities, the latter which corresponds to McKinsey’s Seven Ss. Development decision making is shown to have three extroverted levels embedded within three introverted levels, and to underpin Maslow’s hierarchy, Jung’s thinking types and the Systems Development Life Cycle. Change management is shown to correspond to a combination of development and adjustment, and then is applied to Information Systems management. Advantages of the approach include increasing decision maker understanding of the change process, mapping expected change in any situation, and adding prescriptive suggestions.